Optima General

Zeta Optima™ provides an intuitive web-based interface to administer payroll allowances and claims programs. Zeta offers a range of payroll benefits programs that you can choose from. You can access the Zeta Optima dashboard to add sufficient funds via NEFT or cheque and launch the payroll benefit programs  through a desktop interface. You can set and activate a program, initiate employee transfers and administer the benefits using the unified Zeta Optima platform .

You can signup with Optima through our website. To configure your Optima account, you need to share your phone number with Zeta sales/on-boarding team and confirm the OTP sent to your number. Alternatively, you can reach out to us at 022 61123989  or write to us at support@zeta.in and Zeta will get back to you.

Optima accounts are protected with two-factor authentication mechanism - a secure means to access the Optima dashboard. The authentication factors in the two-step verification method are essentially the following:

• 1st-step verification (OTP based): Verify using an OTP sent to your phone number or email ID.

• 2nd-step verification (Password based): Specify the password that you set up during sign up.

Yes. KYC is required from employees.

Upload a .csv, .xls or .xlsx file containing employee details like name, email id and phone number (a sample form can be found on the dashboard itself). Finally, select a date for the payout and the grants will be distributed automatically.

As per RBI guidelines update, you have to validate any government issued valid ID of all employees receiving benefits from January 1st, 2018 and update the order file format for all PPIs to include the PAN/Aadhaar details of each employee.

The funds added by you are stored in a pool account with our partnered bank. Once the bill uploaded by the employee gets approved, an equivalent value of money will be debited from your pool account into the employee’s Cash Card. 

Yes. Optima benefits cards will be sent to your employees automatically on the scheduled date in one go .

Using Optima dashboard, you can easily revoke an order. However, if the user has already used the credits, you’ll have to settle this internally. Unused credits can always be revoked. For instance, if you want to cancel a Communication Program's fund transfer, refer to Edit Communications Program.

• Login to your Zeta Optima account.
• Choose Report center under Corporate tools.
• Click on Beneficiary spends summary report link.

Zeta Super Card is a prepaid card. Before employees start using the card, they have to add sufficient balance in their Zeta corporate or cash card. It may look like debit or credit card, but it has lots of smart features and can do a lot more than usual debit or credit card.

Zeta benefits are used across the country by more than 1000 corporates with 2,50000 active users. Additionally, corporates in the B2B segment such as Sodexo, Excelity, ADP and so on. We also have tie-ups with Zeta to offer Zeta benefits to more than 5 million employees in the country. Contact us to know more about Zeta testimonials.

1. The pool account is created with Zeta-partnered bank. The corporate has complete ownership of the account and the funds stored in it. The corporate authorizes Zeta to debit money from the account.
2. The pool account can be replenished as and when required. Instead of maintaining balance for the complete month, corporates can update the pool account on a weekly basis based on the daily usage data.
3. In case there is insufficient balance in the pool account, the balance amount (which couldn't be debited) is kept on hold. As soon as corporates replenish their pool account, the balance amount is processed.

If your employee's communication bill exceeds the monthly limit (as per company rules), the employee will receive the exceeded claimed amount (lien balance) in the following or next month.

Yes. Please reach out to us for more details.

No. You can load any denomination.

Navigate to Contact Us under the Help & Support drop-down menu located in the top-right corner and use any one of the contact options:

• Email us at support@zeta.in
• Call 080-66905995, 8 AM to 12 AM (except public holidays)

Before you get started with creating Optima allowances and reimbursements programs, Zeta recommends you that you ensure to keep sufficient funds in your funding accounts, to initiate an employee transfer through a payroll benefit program. For more details, refer to Set Up a New Program.

You can use NEFT/IMPS to transfer funds to your pool account. You can also set up standing instructions so that the funds are automatically transferred every month.

Optima reimbursement/allowance credits will be sent to your employees automatically on the scheduled date in one go every month through our user-friendly digital dashboard. Ensure that you set up the required program and have sufficient funds in you account:

• Set up a new program 
  
• Sufficient funds in account
  

If you've configured multiple legal companies under your organisation, make sure  that you choose the company of your choice. Lets consider that you want to initiate a fund transfer for Fuel & Travel program, refer to  Initiating transfer for Fuel & Travel Card for detailed process.

Zeta payment tools based on the implementation at your organisation end:

1. Zeta Super Card®, a Rupay and Mastercard-powered physical card.
2. Zeta Super Tag™, an NFC enabled sticker.
3. Zeta app on your Android, Windows or iOS smartphones.

For example, refer to Pay Meal Expenses to understand the process.

1. The employee pays through Zeta instruments or by cash.
2. The employee obtains a bill from the establishment.
3. The employee will upload a picture of the bill through the Zeta interface and get the reimbursement.
4. Lets take Meal vouchers as an instance, Zeta support team verifies each bill manually and upon verification and checking if the employees have meal vouchers available, settles the transaction as follows:
1. Deducts the requisite amount from the available Meal Vouchers of the employee.
2. Reimburses the amount paid by the employee.
3. All records for this transaction (including a copy of the bill) are maintained in our backend database from a compliance and audit perspective.

1. Log into the Zeta Optima platform.
2. From the left navigation space go to Zeta Optima under Products menu.
3. Select the required program in the Active Programs tab.

You get all the details such as Overview, transfer order, transfer report, Beneficiaries and claims and more.

We recently updated the order file formats and made all column headers mandatory. This will help us validate the file and ensure faster order processing.
Please make sure to add headers in your order file as per the sample file format. Failure to include the headers will result in the order not being processed. Visit Zeta support for more assistance.

Approval from regional head is required. Visit Zeta support for more assistance.

We regret for the inconvenience, contact us through Zeta support for assistance.

Below are the main reasons for an order failure:

1. The user’s KYC is pending.
2. Email address is not from verified domain list.
3. Duplicate user - User exists more than once in the order list.
4. Technical failure.