- Created by user-5c3b0, last modified on May 30, 2019
General
SpotGifting program is a digital solution for disbursing gift amount via prepaid Gift Card. A prepaid Gift Card is a financial instrument which can be preloaded with a designated amount in rupees for subsequent use as per cardholder’s requirement. You will receive this gift amount in your Zeta account and the amount can be spent via the Gift Card or the Zeta App. With the Gift Card, you can make payments across all stores and websites to purchase items. This programme’s policy is administered and governed by the issuer.
A Gift Card is sent to you by the purchaser to help you spend your gift money for the purchase of items of your choice from a store/website as per your convenience.
No. Gift Cards are non-reloadable.
No, it is not permitted as per regulatory guidelines.
You can use your Gift Card the way you want - either opt for multiple purchases or use it at one go.
No, you cannot club SpotGifting Card with other cards.
No, the value is preset and cannot be topped up.
You will receive an SMS alert, a transaction email on your registered email ID, and an Inbox notification on your Zeta App.
Yes. You can download the Zeta App via the Play Store (Android) or App Store (iOS). For more information, see Getting Started. For assistance, please contact HDFC support.
To know the detailed process of resolving transaction related issues, please contact our HDFC support.
No, there are no charges on Digital Gift Cards or Brand Vouchers. In fact, we offer exciting discounts on Brand Voucher orders.
The View Email Preview option displays the sample activation email sent to the recipient to claim the gift card.
No, the activation email is not customizable.
Physical Gift Card: The PIN can be set during the claim process after clicking on the activation email. See Set your Physical Gift Card PIN.
Digital Gift Card: No need to set PIN. Use the dynamically generated Super PIN provided on Zeta App.
Gift orders, once sent, cannot be canceled.
Such cases are rare. The money will be automatically reverted to your account in 5-7 business days. However, if you encounter any such issues, kindly contact the HDFC support team and we will help you with your query.
Issuance Limits
You can send gifts to a maximum of 25 recipients in a single order. In the case of more recipients, you will have to create a separate order.
No, the recipient doesn’t need to be KYCed for receiving the gift. However, the issuer needs to be KYCed for sending the gift to someone.
The issuer can gift a maximum amount of INR 1,00,000 in a day, spread across single or multiple beneficiaries. The maximum value of per prepaid gift instrument shall not exceed INR 10,000.
The following charges are applicable on SpotGifting Cards:
| Transaction Type | Amount in Rs. (Exclusive of Taxes*) |
|---|---|
Issuance fees: Physical Card Digital Card Brand Voucher | Rs. 100 Not applicable Not applicable |
| Annual fees | Rs. 100 |
| ATM cash withdrawal fees – HDFC Bank ATM | Not applicable |
| ATM cash withdrawal fees at other bank ATMs | Not applicable |
| Balance Inquiry fees – HDFC Bank ATM | Rs. 10 |
| Balance Inquiry fees at other bank ATMs | Rs. 10 |
| Re-issuance fees | Rs. 100 |
| Duplicate ATM PIN/ Internet banking password | Not applicable |
| Inactive card fee (for 6 months) | Rs. 25 |
| Card closure fee | Not applicable |
The validity of your card is mentioned on the face of the card, under the Expiry field.
Physical Gift Cards
No. For each order, you can send Physical Gift Cards to one address only. In case of multiple addresses, you will have to create separate orders, one for each new address.
The following charges are applicable on Physical Gift Cards:
Card cost: INR 50 per card
Shipping cost: INR 50
GST: 18% of card plus shipping cost
It typically takes between 8-10 working days to deliver Physical Gift Cards to the designated address.
It typically takes between 8-10 working days to deliver Physical Gift Cards to the designated address. If you haven't received your order, you can contact HDFC support.
A Zeta account gives you access to various SpotGifting features like logging into Zeta App, keeping track of gift spends, changing PIN and many more. To create a Zeta account, see Getting Started.
For Gift Cards to reflect in your Zeta account, follow these steps:
- Claim your gift using the activation email sent to you.
- Sign in to Zeta App or Zeta on Web using the same credentials.
Start by instantly blocking your card via the Zeta App. To request for a card replacement, you can raise a request via the Zeta App, or simply contact HDFC support. A new card will be chargeable to the user.
You can swipe your card to buy anything at all card accepting stores, websites or via popular brand stores on the Zeta App. Swipe your card at restaurants, cafes, petrol pumps, supermarkets and many more outlets.
No, as per regulatory policy you cannot withdraw the gift amount available in your Gift Card.
No, you can only use the Zeta App to set your static four-digit card PIN or you can also generate a dynamic Super PIN using the Zeta App for every new transaction.
Yes. You can view your card balance at HDFC Bank ATM with applicable charges. You can use the Zeta App to view card balance at no added cost.
Digital Brand Vouchers
Partial or full redemption of a Brand Voucher depends on the T&C of the respective brands.
Detailed T&Cs for the brand is mentioned in the activation email sent to you.
If you are facing issues with your Brand Voucher, you can contact HDFC support.
Yes, you can use Digital Brand Vouchers without creating a Zeta user account.
Digital Gift Cards
No. Since Digital Gift Cards are virtual cards, they cannot be used without signing up on Zeta. You can create a Zeta Account by using Zeta App or SpotGifting Dashboard. See Getting Started for more information.
Still Need Help?
Drop a mail at support@zeta.in, or call us on 080 - 6690 5949.