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General

 How is Optima Meal Voucher different from other similar solutions?

Optima Meal Vouchers are the first electronic meal vouchers issued by Zeta in alliance with various financial institutions in India. The program provides a simple and easy workflow for instant meal voucher transfers to all corporate employees. The entire solution can be run and managed through a user-friendly web based user interface in a few clicks overcomes storage and logistical hassles and promote green venture. Also the Optima Meal Voucher offers a unique advantage of allowing companies to customise their entire meal voucher programme as per the requirements of a company.

 What are the features of Optima Meal Voucher?
  1. Provides web interface for HR professionals and mobile app interfaces for employees which are available in android, iOS and windows versions.
  2. Enables HR to create and manage meal orders with provision of using custom configuration.
  3. Provision of revoking unused meal voucher.
  4. Vouchers work in both online and offline mode.
  5. View and analyze every transaction data and invoices.
  6. SMS and in-app notification against every transaction.
  7. Vouchers can be used via the Zeta app or the super card.
 What are the benefits of Optima Meal Voucher?
  1. Streamlines the overall reimbursement process digitally.
  2. Provides provision for digitally verified and signed bills for approval.
  3. Provides a flexible option for customisation.
  4. Provides an effortless way of managing employees' accounts digitally.
  5. Provides premium customer support.
  6. Mitigates human errors.
  7. Eliminates logistic cost.
 How can we signup for Optima Meal Vouchers?

You can signup with Optima through our website Create Zeta Account. Alternatively, you can reach out to us at 022 61123989 or write to us at support@zeta.in and Zeta will get back to you.

 What all functions can I access in Optima dashboard?
  1. Add funds
  2. Schedule a date for payout of grants
  3. Access reports and statements
 Is there any restriction on the number of beneficiaries I add?

No. You can add any number of beneficiaries.

 How often the Optima Meal Voucher grants can be issued?

The frequency of credits depends on the policy adopted by your company. Grants could be issued on a monthly, quarterly, half-yearly or yearly basis.

 Is there a way of revoking credits sent by mistake?

Yes, using Optima dashboard, you can easily revoke an order that you have sent out by mistake. However, if the user has already used the credits, you’ll have to settle this internally. Unused credits can always be revoked. Refer to, Edit Meal Program to see how to cancel a fund transfer.

 Where can I check employees spends summary report?
  • Login to your Zeta Optima account.
  • Choose Report center under Corporate tools.
  • Click on Beneficiary spends summary report link.

Legal and Compliance

 Is Optima Meal Voucher legally compliant?

Optima Meal Voucher are 100% compliant with RBI Guidelines and Income Tax Act. To know more, refer to Where does Zeta stand?

 What is the validity of Optima Meal Voucher ?

Optima Meal Voucher expires after 3 years. It can be extendable by your organisation.

 Are Optima Meal Voucher tax-exempt?

Optima Meal Voucher given as a benefit to employees by their company are fully tax-exempt with subject to rules and regulations under the Income Tax Act.

Usage

 How to initiate Optima Meal Voucher fund transfer?

Optima Meal Vouchers will be sent to your employees automatically on the scheduled date in one go every month through our user-friendly digital dashboard. Ensure that you set up the Meal program and have sufficient funds in you account:

If you've configured multiple legal companies under your organisation, make sure that you choose the company of your choice. For more detailed explanation, refer to Initiating transfer for meal voucher.

 How can we send Zeta Communication credits to employees every month?

You need to upload employee details like name and email ids/phone numbers and select a particular date to send grants. Just ensure, there are enough funds in your Optima account for all the payments to go through. You can easily add funds to your account by NEFT or cheque transfers. See Manage Funds for more details.

 How can we customise our programme?

Zeta Optima offers the unique advantage of a 100% customisation of our solutions as per the requirements of your company. We can tailor our Optima Meal Voucher solution as per your company requirements. You just need to reach out to your account manager and let them know about the customisations you need.

 Where will our employees be able to spend Optima Meal Vouchers?

Optima Meal Voucher can only be used to pay for food, grocery and non-alcoholic beverages, as per Income Tax Act rule. You can also order food from office cafeteria and from online food delivery services using Zeta Meal Voucher.

 What happens to the grants if an employee leaves our company?

While an ex-employee can use the grants that have been credited to him or her, it is still possible for you to revoke any unused credits.

 What happens to unused credits in Optima Meal Card?

Any balance that remains in the Optima Medical Card is automatically transferred to Employees Cash Card at the end of financial year. You can factor this amount in while processing employee payroll. It is also possible to automatically revoke any unused grants, which can be credited back to the employee after making necessary tax-related deductions.

 Can I access reports on usage?

Yes. The Optima corporate dashboard gives you access to reports such as:

    1. Order history
    2. Employee-wise statements
    3. Consolidated statements
    4. Analytics

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