Overview
This article describes the common issues vendors might face while operating Vendor POS, and their solutions. You will learn about:
Resetting Vendor POS PIN
If you are unable to log in to Vendor POS or have forgotten your PIN, reset it by following the steps mentioned below:
- On the POS home screen, tap Vendor POS app icon.
At the bottom, tap Forgot PIN?
On the prompt that appears, tap Yes.
Enter the mobile number provided at signup and tap
A 4-digit verification code (OTP) is sent to your phone. Enter the code and tap
Important
In case, you don't receive the OTP, use Resend SMS to try again. You can also get the OTP on call using Request OTP via call.
- Enter Config ID and password. Tap Confirm.
- Enter 4 digits to set as the Vendor POS PIN.
- Re-enter the same digits to confirm.
You have successfully reset your Vendor POS PIN.
Syncing individual transactions
There might be instances where syncing offline transactions (using Try claiming now in the Pending tab) may not work. In such cases, you will have to sync each transaction individually.
- On the POS home screen, tap Vendor POS app icon.
Enter Vendor POS PIN to log in.
Note
If you have forgotten your PIN, see Resetting Vendor POS PIN .
- At the bottom-center, tap Transactions.
Tap Pending tab to view all your offline transactions.
Tap the transaction you want to sync.
The Transaction Details screen is displayed. At the bottom-right, tap Retry.
The transaction is now synced and listed under the Received tab. Repeat the steps above to sync any other offline transactions.
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