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Overview
There are many tools shared with the Sodexo Internal Ops team to manage the life-cycle of a merchant. We will discuss these tools and their features in this section.
Sodexo Genie SuperUser for Merchant Control Panel
Merchant Control Panel is the tool which allows the merchant to fully manage his business through multiple pages like User Management, Business Management and Reports. Sodexo Genie is a SuperUser access which allows the Sodexo Ops team member to view the below pages and manage them on behalf of the merchant.
View Sales Data
View/Manage Users
View Business Profile
Generate QR Codes
Merchant Linker Tool
Merchant linker tool provides an easy mechanism for Sodexo Ops team to allow/disallow any business entity to a contract, by mapping business entities to allowed/disallowed list of a contract. Sodexo Ops can allow/disallow payment by cards issues through this contract on these businesses business entities.
Click here to login to Merchant Linker Tool.
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Landing Page Allowed/Disallowed page |
Sp-Dashboard
Sp-Dashboard interface provides Sodexo Ops teams a real-time tool to monitor user, card and transaction life cycle for the complete Sodexo system.
Click here to login to Sp-Dashboard.
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Below are some issues regularly faced by Sodexo Merchants.
Shop ID
Mismatch in Shop ID
For some of the merchants, when the user is trying to pay by shop, then wrong merchant is shown in the user app.
This basically mean that merchant is wrongly mapped in the system, based on the approximation based on pin-code data of the user.
To fix the problem, actual location of the user should be mapped.
ZAF
Response file is not sent.
Shop Id missing in the ZAF response file.
Junk characters are found in the response of the ZAF file.
Auth token expired error message is shown.
ZAF response file has Address Collision Exception.
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