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General

 What is Zeta Gift Card?

The Zeta Gift Card program is a digital solution that lets you easily spend your gift vouchers. You can spend the your Zeta gift money anywhere and to track your expenses via the Zeta App or Zeta on Web platform.

 What are the benefits of Zeta Gift Card?
  1. Provides both online and offline payment option.
  2. Provides option of paying by any denomination.
  3. Eliminates the manual bill submission and the process of storing bills.
  4. Provides a secure and effortless way to use and redeem gift card's balance.
  5. Provides provision for using at both affiliated and non-affiliated Merchant.
  6. Premium customer support
 How do I get Zeta Gift card?

Your company should sign up with us and choose to offer Zeta Gift Reimbursements as an employee tax benefit. Your Zeta Gift Card is credited every month or as per your organisation policy, which you can access via the Zeta app or Zeta on Web platform.

 Who will credit my Zeta Gift Card?

Your employer will credit your Zeta Gift Card during monthly payout.

 What to do if I haven't received my Zeta Gift Card?

Ensure that your employer has updated valid phone number or email ID in the transfer order file. Visit Zeta support for more assistance.

 How do I get my Zeta Gift credits regularly?

Since your employer provides you the Zeta Gift credits against your email ID or phone number, ensure that your email ID or phone number is verified to get the Zeta Gift credits regularly.

 Is the Zeta Gift Card money transferable?

No, the money in Zeta Gift Card is non-transferable and cannot be encashed.

 Why is my Zeta Gift Card not appearing in the Zeta app?

Zeta Gift Cards are temporary in nature and once used disappears from the home screen of your Zeta app.

 Can I club the other cards with my Zeta Gift Card to make purchases?

No, the value is preset and cannot be topped up. However, if you wish to purchase something priced higher than the value of your gift card, you can add money to your Zeta Cash Card and pay with one swipe.

 What is the minimum amount I can spend with the Zeta Gift Card?

Unlike most employee gift cards, the Zeta Gift Card does not have a minimum purchase value.

Legal and Compliance

 Is Zeta Gift Card legally compliant?

Yes. Zeta Gift Card is 100% compliant with Income Tax Act and to know more, refer to Where does Zeta stand?

 What is the validity for Zeta Gift Card?

The Zeta Gift Card is valid for 3 years. It can be extendable by your organisation, if you opt for it.

 What is the tax liability for Zeta Gift card?

The value of gift voucher is non-taxable up to Rs. 5000/- in non-monetary gift per annum. 

 Is there any restriction on Zeta Gift Card expenses?

No. But KYC declaration is mandatory if you receive gift vouchers above Rs. 50000/-.

Usage

 How do I get the Zeta Gift Card?
  1. Receive a Zeta gift card from your HR.
  2. Use your gift money online or offline at any merchant sites using the Zeta app or Zeta Super Card.
  3. View transaction history using the app.
 How can I pay for purchases via Zeta Gift Card?

You can use Zeta Gift Card via the following Zeta payment tools based on the implementation at your organisation end:

  1. Zeta Super Card®, a Rupay or Mastercard-powered physical card.
  2. Zeta Code, generates a code that you can share with the merchant.
  3. Zeta app on your Android, Windows or iOS smartphones.
 Where can I use Zeta Gift Card?

You can use your Zeta Gift Card at over 12 lakh stores and online through the Zeta app and the Mastercard- or RuPay-powered Zeta Super Card®. This includes restaurants, cafes, petrol pumps, supermarkets and more.

 Do I need to use the entire money at one go or can I do multiple purchases?

You can use your Zeta Gift Card the way you want - either opt for multiple purchases or use it at one go.

 Do I get notifications about usage of Zeta Gift Card?

Yes. Zeta platform supports the following notifications:

  1. SMS Notifications - Notifications triggered to your registered mobile number.
  2. Inbox (In-App) Notifications - Notifications under Inbox tab in your Zeta app.
  3. Email Notifications - Notifications directed to your registered email ID.
  4. Push Notifications - Notifications triggered by your app to notify the app user.

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