Once a terminal is onboarded to the Zeta system, business users can be added to that store as per the need of the merchant. Below are the details of how a merchant can add/remove users to his business from the store app.
Role Definitions
Role Hierarchy
Business user role hierarchy is as follows: Business Owner > Store Owner > Store Manager > Counter Operator
Role
Access Privileges
Feature visibility
Business Owner
Created via
MCP only by Sodexo Genie Super User
Access control
add/delete & modify privileges of store Owner
add/delete & modify privileges of store manager
add/delete & modify privileges of counter operator
Biz plus Store level visibility of
Transactions
Orders
Menu
Recharges
Reports
Refunds
Change Store capability
Yes
Store Owner
[Supervisor]
Created via
Terminal Onboarding File sent from Sodexo
User Management Page (MCP) by Business Owner & Super User (Genie)
Access control
add/delete & modify privileges of counter operator
Store level visibility of
Transactions
Orders
Menu
Recharges
Reports
Report level controls - v2 Q
Refunds (can be disabled)
Change Store capability
Yes (Within other stores which he is mapped to)
Store Manager
[Supervisor]
Created via
User Management Page by Business Owner, Store Owner & Super User
Access control
add/delete & modify privileges of counter operator
Store level visibility of
Transactions
Orders
Menu
Recharges
Reports
Report level controls - v2 Q
Refunds (can be disabled)
Change Store capability
Yes (Within other stores which he is mapped to)
Counter Operator
[Cashier]
Created via
Add users flow in User Management of MCP(part of Store App) by Business Owner, Store Owner, Store Manager & Super User
Access control
NA
Store level visibility of
Transactions
Orders
Menu
Recharges
Reports
Report level controls - v2
Refunds (can be disabled)
Change Store capability
Yes (Within other stores which he is mapped to)
User Management Flow
The first user is added from the terminal onboarding flow where a phone number is sent in the ZAF file with each terminal. This mobile number becomes the Store Owner for the store to which the terminal is mapped.
Once the mobile number has been onboarded, the user has to login to the Zeta Store app and he will be able to see and manage all the stores which have been mapped to him.
Merchants can see the store ONLY WHEN they login with the mobile number mapped to the terminal.
This user can then add/remove users from the stores he owns and can also view the sales data for this store from the MCP.
If a phone number is added to a store which has not been logged into the Zeta Store App or Zeta User App at least once, the phone number will not receive any SMS for the transactions done by user.
Currently, Counter Operator role cannot be managed via UI, its is available to be configured from the back-end via APIs
Any mobile number can be mapped as a Business Owner through the Sodexo SuperUser (Sodexo Genie) access on the User Management page in MCP.