Sodexo Onboarding
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Note
titleRole Hierarchy

Business user role hierarchy is as follows: Business Owner > Store Owner > Store Manager > Counter Operator


Role

Access Privileges

Feature

Visibility

visibility

Business Owner

Created via

Hugo

  • MCP only by Sodexo Genie Super User


Access control

  • add/delete & modify privileges of store Owner

  • add/delete & modify privileges of store manager

  • add/delete & modify privileges of counter operator


Biz plus Store level visibility of

  • Transactions

  • Orders

  • Menu

  • Recharges

  • Reports

  • Refunds


Change Store capability

  • Yes

Store

Manager

Owner

[Supervisor]

Created via

  • Hugo

  • Add users flow in app/Web POS

  • Terminal Onboarding File sent from Sodexo

  • User Management Page (MCP) by Business Owner & Super User (Genie)


Access control

  • add/delete & modify privileges of counter operator


Store level visibility of

  • Transactions

  • Orders

  • Menu

  • Recharges

  • Reports

    • Report level controls - v2 Q

  • Refunds (can be disabled)


Change Store capability

  • Yes (Within other stores which he is mapped to)

Store Manager

[Supervisor]

Created via

  • User Management Page by Business Owner, Store Owner & Super User


Access control

  • add/delete & modify privileges of counter operator


Store level visibility of

  • Transactions

  • Orders

  • Menu

  • Recharges

  • Reports

    • Report level controls - v2 Q

  • Refunds (can be disabled)


Change Store capability

No

  • Yes (Within other stores which he is mapped to)

Counter Operator

[Cashier]

Created via

  • Hugo

    • Add users flow in

    app/Web POS

    • User Management of MCP(part of Store App) by Business Owner, Store Owner, Store Manager & Super User


    Access control

    • NA


    Store level visibility of

    • Transactions

    • Orders

    • Menu

    • Recharges

    • Reports

      • Report level controls - v2

    • Refunds (can be disabled)


    Change Store capability

    No

    • Yes (Within other stores which he is mapped to)

    Super user/Admin

    Created via

    • Hugo

    • Add users flow in app/Web POS


    Access control

    • add/delete    store owner

    • add/delete store manager

    • add/delete counter operator


    Biz plus Store level visibility of

    • Transactions

    • Orders

    • Menu

    • Recharges

    • Reports

    • Refunds


    Change Store capability

    • Yes

    Flow

    1. The first user is added from the terminal onboarding flow where a phone number is sent in the ZAF file with each terminal. This mobile number becomes the Store Owner for the store to which the terminal is mapped.

    2. Once the mobile number has been onboarded, the user has to login to the Zeta Store app and he will be able to see and manage all the stores which have been mapped to him. Merchants can see the store ONLY WHEN they login with the mobile number mapped to the terminal.

    3. This user can then add/remove users from the stores he owns and can also view the sales data for this store from the MCP.