Yes. However, in case of different phone number or OVD number, there are 2 use-cases to consider below:
Use-Case 1: Let’s say, a user uses the same phone number but 2 different OVD numbers to create 2 accounts in 2 different VBOs. In such a case the entry for that particular Account Holder will be expanded in the system by adding both the provided OVD numbers.
Use-Case 2: Let’s say, a user uses the same OVD number but 2 different phone numbers to try to create accounts in 2 different VBOs. In such a case, since suspicion over the genuinity of the user arises, an error message will be sent out to the user asking to use a different phone number (Third phone number). If the user does not provide a different phone number, then an offline process involving the ops team checking the phone and OVD numbers will take place. |