The Zeta Communications Card is a communications tax-saving benefit card, which virtually exists in your Zeta account. You can use Zeta Communications Card to avail your communication reimbursements. Zeta Communications Card helps you to pay for mobile, landline, data card and internet bills using Zeta app interface or Zeta on Web.

Your company should sign up with us and choose to offer Zeta Communications Reimbursements as an employee tax benefit. Your communications reimbursements are credited every month or as per your organisation,  which you can access on Zeta app or Zeta on Web platform.

Your employer will credit your Zeta Communications Card during monthly payout.

Ensure that you have submitted valid phone number or email ID to your employer also ensure that your employer has updated the transfer order file. Visit  Zeta support for more assistance.

The frequency of credits depends on the policy adopted by your company. Grants could be issued on a monthly, quarterly, half-yearly or yearly basis.

Since your employer provides you the Zeta Communications credits against your email ID or phone number, ensure that your email ID or phone number is verified to get the Zeta Communications credits regularly.

You can opt for Zeta Communications Reimbursements any time in a year, provided your company policies allow it. Your reimbursements for the period will be calculated as per guidelines set by your organisation.

Note that all your reimbursement instruments get closed after every financial year end (effective 20th March'18) and the following settlements are done for any outstanding balance in your cards and the amount stuck in your holding account:

1. Any remaining amount can either be transferred in full to your Cash Card and appropriate tax deductions can be made while processing payroll or the remaining amount could be recalled and credited as part of your payroll, after making appropriate deductions, as per your company's policy.
2. Any claim uploaded and approved but the amount not reimbursed into the cash card due to non-compliance with the KYC or PPI limit is paid to you as a part of your monthly salary with no tax deductions.

Yes. Zeta Communications Card is 100% legally compliant with Information Technology Act and Income Tax Act. For more information, refer to Where does Zeta stand?

Zeta Communications Card is valid for 3 years. Your company can set a validity period and also extend it if you need it.

Yes. Communications bills in electronic form are 100% compliant with the requirements of the Income Tax Act and Information Technology Act. For more information, refer to Where does Zeta stand?

You can pay using two following means:

1. Via Zeta app, you can pay with Zeta Communications Card using Zeta app.
2. Via Zeta Super Card®, you can pay with Zeta Super Card for offline payments.

If your communication bill exceeds the monthly limit (as per company rules), you will receive the exceeded claimed amount (lien balance) in the following or next month.

Yes. Zeta platform supports the following notifications:

1. SMS Notifications - Notifications triggered to your registered mobile number.
2. Inbox (In-App) Notifications - Notifications under Inbox tab in your Zeta app.
3. Email Notifications - Notifications directed to your registered email ID.
4. Push Notifications - Notifications triggered by your app to notify the app user.

If your payment fails when you have sufficient amount either in your respective Zeta benefit card or Zeta cash card which is required for your order then please contact Zeta support.

You can add as many as connections that your organisation allows for the reimbursements. Please contact your employer for the allowed communication reimbursement type - mobile, landline, data card or broadband connections. Ensure that you register the utility numbers that belong to you and are intended for official uses only. To know more, refer to new connection.

Yes. You can remove your existing number or add a new number. Refer to manage connections for more details.

1. Open the Zeta app.
2. Select the Zeta Communications Card from Home page.
3. Tap on Configure Connections.
4. Enter the details of your mobile/landline/internet connections that you wish to claim.

For any inconvenience in connections configuration, please contact Zeta support.

1. Open your Zeta app.
2. Select the Zeta Communications Card and tap Upload Bill.
3. Capture or upload a photo of the bill.
4. Enter the bill amount.
5. Select the mobile or data card number from the checkbox and proceed to the next. Alternately, you can add a new connection and then continue with the upload process.
6. Submit for review.

No. Only bills from the current financial year can be submitted for tax benefit claims.

Yes. Zeta provides both multiple bill upload and lengthy bill upload features. For more details, refer to submitting communications bills.

The bills submitted must be in the name of the user to whom the grants are issued through their Zeta Communications Card.

You need not keep a physical copy of bills unless your company wants you to do so.

Ensure that you have proper internet connection and/or try to restart your Zeta app. If still you are facing this issue then contact Zeta support.