Upload a .csv, .xls or .xlsx file containing employee details like name, email id and phone number (a sample form can be found on the dashboard itself). Finally, select a date for the payout and the grants will be distributed automatically.

As per RBI guidelines update, you have to validate any government issued valid ID of all employees receiving benefits from January 1st, 2018 and update the order file format for all PPIs to include the PAN/Aadhaar details of each employee.

The funds added by you are stored in a pool account with our partnered bank. Once the bill uploaded by the employee gets approved, an equivalent value of money will be debited from your pool account into the employee’s Cash Card. 

Yes. The Optima interface also lets you  transfer balance  from one funding account to another funding account. This feature is useful when you operate multiple legal funding accounts and run short of appropriate balance in one of your corporate funding accounts to process monthly benefit transfers.  Hence, e nsure that you have sufficient balance in your funding account to avoid any last-minute transfer error.

Zeta Optima dashboard lets you view your corporate fund details such as available funds,  fund request history and balance history for your review .

You can view the following options under Funding Accounts option:

Yes. Optima benefits cards will be sent to your employees automatically on the scheduled date in one go .

We recently updated the order file formats and made all column headers mandatory. This will help us validate the file and ensure faster order processing.
Please make sure to add headers in your order file as per the sample file format. Failure to include the headers will result in the order not being processed. Visit Zeta support for more assistance.

We regret for the inconvenience, contact us through Zeta support for assistance.

Below are the main reasons for an order failure:

1. The user’s KYC is pending.
2. Email address is not from verified domain list.
3. Duplicate user - User exists more than once in the order list.
4. Technical failure.

Using Optima dashboard, you can easily revoke an order. However, if the user has already used the credits, you’ll have to settle this internally. Unused credits can always be revoked. For instance, if you want to cancel a Communication Program's fund transfer, refer to Edit Communications Program.

1. Log into the Zeta Optima platform.
2. From the left navigation pane, go to Funding Accounts under CorporateTools menu. This opens up the fund detail page.
3. On this page, click Open a Funding Account option.
4. Specify the Account Name of your choice.
5. Finally, click Open Account to create a new funding account

The Zeta onboarding/sales team will share the bank details. You can initiate online NEFT transfer or cheque payment towards bank account. Alternately, you may find bank details under Add Funds option in the Funding Accounts tab.

In principle, like different companies (Business units) you can have multiple legal funding accounts to manage employees fund transfers. By default a funding account gets associated with your new corporate account.

1. Log into the Zeta Optima platform.
2. From the left navigation pane, go to Funding Accounts under Corporate Tools menu.
3. On this page, view the available balance against the individual accounts as seen below.

1. Log into the Zeta Optima platform.
2. From the left navigation pane, go to Funding Accounts under Corporate Tools menu.
3. On this page, click Transaction History option.
4. Click Funds Additions tab to view the fund transfer detail. On this page, you can see all accepted or pending funds initiated via NEFT or cheque transfer.

1. Log into the Zeta Optima platform.
2. From the left navigation pane, go to Funding Accounts under Corporate Tools menu.
3. On this page, click Transaction History option.

4. Click Account Statement tab to view the fund statement details. On this page, you can see all successful transactions such as debited, credited or revoked and so on.