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Zeta Express Overview

Zeta Express® is designed to offer a complete end-to-end digital cafeteria solution primarily aimed for cafeteria management staffs and employees or users. This smart feature offers a better user experience since you take advantage of Zeta app to order and pay for meals without having to physically wait in the meal counter. Users can simply access the cafeteria’s available menu on the Zeta app, select the items he/she wants to order and pay using Zeta. 

Zeta Express® simplifies the process involved in meal order and pay super fast and efficient. That said, Zeta express automates the intended flow of ordering and paying for a meal and without the hassle of dealing with the physical cash at all. Hence, this helps both merchant and employees to save time and efforts involved in completing a meal order.

Based on the scale, your office cafeteria may opt for any of the following Zeta Express® models:

  • Express Remote: This is a one-stop remote solution to bypass all hassles of order and payment via Zeta app. Zeta express makes the entire process of accepting and processing the meal orders (for example, collecting cash, issuing order receipts, instructing backend kitchen and finally, notifying users for distributing food) digital. Merchant then updates the order status via notification once the order is ready. You can pick the meal from the merchant place or get the meal delivered to your place by mentioning a note in the order detail optionally.
  • Express Kiosk: This model is recommended for a large scale where office cafeteria serves a huge number of employees. After payment, you get a QR code that you scan in the Zeta Kiosk to receive the order receipt. You can pick the meal by showing the receipt from the counters. In this model, merchant doesn't have an option to notify users through Zeta, hence you can't track the order status online.

Order and Pay Using Zeta Express Remote

  1. Open the Zeta app interface in your smart phone.

  2. Click Shop tab and navigate to Zeta Express. This opens up the affiliated merchant list.  

  3. Tap a merchant from the list to open the available menu and choose a particular group of food items or beverages of your choice.

  4. Click Add against a food and then click (plus) to select the quantity. Alternately, you can search for a food item in the search box or Recently Ordered list.

  5. Click Review Order to proceed to the payment screen.

  6. Validate the order, specify an optional note and then click Pay now.

On successful payment, merchant receives the order. You receive a payment confirmation message via Push, SMS and inbox notification. Post successful order, you can click "Track Order" to know the status of your order. Alternately, visit "Inbox tab" to track your order be it received, prepared or delivered. Merchant updates the order status and you get the status notification instantly.

 Click to see order tracking illustrations

Order and Pay Using Zeta Express Kiosk

  1. Open the Zeta app interface in your smart phone

  2. Click Shop tab and navigate to Zeta Express. This opens up the affiliated merchant list.

  3. Tap a merchant from the list to open the available menu and choose a particular group of food items or beverages of your choice.

  4. Click Add against a food and then click (plus) to select the quantity. Alternately, you can search for a food item in the search box or Recently Ordered list.

  5. Click Review Order to view the QR code 

  6. Scan the QR code in the Zeta Kiosk to collect the order receipt.

  7. Click Finish to exit the express screen.

Merchant prepares the order once you submit the order receipt to the merchant counter. You pick the meal from the meal counter by showing the order receipt. Note that user notification and online order tracking are not supported in the kiosk model.

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