Message-ID: <161493173.5535.1711700138877.JavaMail.confluence@ec2-3-111-20-253.ap-south-1.compute.amazonaws.com> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_5534_82227620.1711700138871" ------=_Part_5534_82227620.1711700138871 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html Zeta Express

Zeta Express

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General

What is Zeta Express?

Zeta Express is a cashless cafeteria = solution for corporate cafeterias that allows viewing of food menu, placing= orders and making payments without standing in the queue at the cashier=E2= =80=99s counter. To know more, refer to Zeta Express.

Do I need internet to access Zeta Expre= ss?

Yes, you need internet to view the fo= od menu. You can be offline and still generate a QR code for making payment= s. For scanning the QR code and completing the transaction you should be on= line.

What are the modes of payment available= in Zeta Express?

You can trans= fer money and pay your expense using:

  •  Phone = number
  •  Bank a= ccount
  •  Zeta C= ode 
  •  Shop I= D
  •  QR Cod= e

You can use Z= eta code, Shop ID, and QR code only for paying to Zeta-affiliated merchants= .

What to do if payment has been debited = multiple times?

The extra amount debited will be refu= nded. In case of no refund, contact Zeta support.

Can I change my food preferences after = the payment is made?

In case if you want to change your pr= eferred food items after the payment is made, you have to settle the transa= ction with merchant directly. No changes can be made through app once payme= nt is done.

Why am I getting error like insufficien= t funds?

If the above error occurs when you ha= ve sufficient amount either in your respective Zeta Benefit Card or Zeta Ca= sh Card which is required for your order then please contact Zeta su= pport.

Why is my amount debited from different= Benefit Cards?
Why was my transaction declined at a re= staurant?

Some outlets use an EDC machine which= is white-listed under hotels, motels, and resort category. Hence the trans= action was declined since Zeta Meal Vouchers can be used for purchase of re= ady-to-eat edibles, food related items or non-alcoholic beverages only. Ple= ase bring such declined issue into our notice. We will try to list it under= restaurants category.

Can I order from multiple restaurant in= a single order?

No. However, you can place different = orders for items from different restaurants.

Usage (Zeta Express Remote)=

How to create shortcut for Zeta Express= Remote?
  1. You will receive Inbox and Push notification with the caption =E2=80=9C= Order faster with Express Shortcut=E2=80=9D.
  2.  Tap on =E2=80=9CCreate Shortcut=E2=80=9D and you will receive the= confirmation message after successful creation of shortcut.
  3. Now you can see the shortcut icon =E2=80=9CZeta Express=E2=80=9D on the= home screen of your mobile.
How do I get notified about Zeta Expres= s Remote transactions?

Zeta Express Remote supports the foll= owing notifications:

    1. SMS Notifications - Notificatio= ns triggered to your registered mobile number.
    2. Inbox (In App) Notifications - = Notifications under Inbox tab in your Zeta app.
    3. Push Notifications - Notificati= ons triggered by your app to notify the app user.

Usage (Zeta Express Kiosk)
How to place an order using Zeta Expres= s Kiosk?

To know the steps to order and pay using the Zeta Express= Kiosk, refer Express Kiosk.

What if I don=E2=80=99t scan the genera= ted QR code?

Your order stands in a stalled stage = and is not considered successful till the time you scan the QR code at the = Kiosk. During this stage, you have the option of cancelling your order.

What is time limit for generated QR cod= e in app?

Your QR code is valid only for five m= inutes after it is generated in your app. If you do not scan the code withi= n this time, you need to generate a new code for a successful transaction.<= /span>

What if the system displays food items = not available at the counter?

Cafeteria merchants can update the po= rtions of their daily sales in the Express Kiosk solution and if the orders= through app reach the threshold, you will no longer be able to order the p= articular food item using the app.

How do I get notified about Zeta Expres= s Kiosk transactions?

In Zeta Express Kiosk component, notification and online order trackin= g are not supported.

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Contact Support

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St= ill Need Help?

Looking for something else? Don=E2=80=99t worry we=E2=80=99re here to as= sist you!

Contact Support =20


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